Returns & Refunds

• Refunds, Exchanges & Cancellations

  •     No refunds or exchanges will be given on used items, or where desired results have not been achieved.

  •     Where a return or exchange is being considered, the goods must be returned unused, in their original packaging, in the condition received, with no signs of damage and with all components included.

  •     Refunds are processed at month-end and exclude courier fees. Courier fees are for the customer’s account.

  •     A restocking fee of up to 25% will apply to approved returns.

  •     All returned orders must be received and inspected by SkinTECH before a refund is confirmed. Courier costs for returns are for the customer’s account.

  •     Special order items procured for a specific customer cannot be cancelled under any circumstances.

  •     All refunds, exchanges and cancellations are subject to approval by SkinTECH and, where applicable, the relevant manufacturer.

  •     SkinTECH must be informed within 7 days if a refund or return is required. No refunds or returns will considered after 7 days.