These Terms and Conditions govern all orders, purchases, deliveries, warranties and services provided by SkinTECH cc (“SkinTECH", “we", “us"). By placing an order with SkinTECH, you agree to be bound by the terms set out below.

1. Payment

• All orders require payment in advance of dispatch.
• We accept card or EFT. Cash payments are no longer accepted.
• SkinTECH’s protocol is to await clearance of payment into its designated bank account prior to dispatch of any order. Despatch will not take place on the strength of proof of payment or an EFT confirmation alone.
• Where payment has been processed via Yoco and a refund is subsequently required, transactional fees are non-refundable.
• Bank charges – whether relating to local or cross-border payments – are for the customer’s account.
• For export orders, any VAT, import duties or other taxes levied upon arrival in the destination country are for the customer’s account and are not included in SkinTECH’s pricing.
• Prices are based on prevailing exchange rates, import duties and shipping costs, and are subject to change without prior notice.
• Ownership of and title to any equipment supplied by SkinTECH remains vested in SkinTECH until the full purchase price has been paid in full.
• Where any amount due to SkinTECH remains outstanding and payment has been formally requested from the customer, SkinTECH reserves the right, upon reasonable notice, to uplift and repossess the relevant equipment until the outstanding amount has been paid in full.
• The customer expressly agrees to co-operate fully and to provide SkinTECH or its representatives with access to the equipment in the event of any such uplift or repossession.
• Costs associated with an uplift or repossession, including courier, transport and related costs, will be for the customer’s account.
• This right is without prejudice to any other remedy available to SkinTECH under these Terms and Conditions or under applicable law.

2. Order Processing & Stock Availability

• Items not held in stock will be ordered once payment has reflected in SkinTECH’s account.
• Estimated time of arrival (ETA) and lead times are estimates only and do not constitute a guarantee of delivery by a specific date. Delays caused by manufacturers, couriers, customs authorities or other factors outside SkinTECH’s control do not constitute grounds for order cancellation.
• Where an order includes items that are not yet in stock, dispatch will take place once all items have been received, unless the customer arranges separate courier dispatch at an additional charge.
• Over-the-counter and topical products are imported in bulk, typically one to two times per year. While we aim to avoid stock shortages, delays in restocking these lines may occur from time to time.
• Special order items procured specifically for a customer cannot be cancelled, returned or refunded, once the order has been placed.

3. Delivery, Courier & Insurance

• SkinTECH works with RAM, Courier Guy, FastWay and Fedex for domestic and international deliveries, unless another arrangement is stated on your order.
• Once an order leaves SkinTECH’s premises, it becomes the customer’s responsibility to track the shipment and confirm expected delivery date and time.
• Tracking details and the relevant courier’s contact information will be provided to the customer. If you have not received these, please contact us and we will provide them.
• For international orders, the courier will contact the customer directly regarding customs clearance, import duties and related charges.
• To avoid delays, please ensure delivery information is complete and accurate, including the name and contact number (including a cellphone number) of the person receiving the goods. Orders will not be dispatched without a valid contact number.
• Delivery addresses must be confirmed by the customer prior to dispatch and cannot be amended once an order has been dispatched. Where a change of address is accepted prior to dispatch, this may delay delivery. Where a change of address is required, the customer must communicate this to the delivery partner as SkinTECH cannot change delivery addresses after dispatch.
• Free delivery refers to standard delivery only and excludes same-day delivery, outlying areas and similar exceptions. Free delivery is offered entirely at SkinTECH’s discretion.
• Delays caused by courier partners are outside of SkinTECH’s control.
• Orders cannot be cancelled or refunded once goods are in transit. Customers will need to wait for delivery, after which our refund policy will apply.
• Insurance provided by the courier is up to R1000 only. If a claim is processed it is at the discretion of the courier if they will honour the claim or not. A process must be followed which may cause a delay with your order. SkinTECH cannot accept responsibility for damage or loss to uninsured items.
• High-value items are not automatically covered by courier partners’ standard liability, which is typically limited and does not reflect the replacement value of medical or aesthetic equipment. It is the customer’s responsibility to arrange adequate insurance cover for high-value items in transit; SkinTECH accepts no liability for loss or damage to such items where sufficient insurance has not been arranged.
• Courier fees may increase in line with courier company rate increases, and courier costs apply to every order unless free delivery has been advertised. Free delivery excludes international orders.
• Where the courier fee charged by the courier company differs from the amount quoted (as SkinTECH operates on account with its courier partners), the difference will be for the customer’s account and will be communicated before or after dispatch.

4. Damaged, Incorrect or Faulty Items

• Damaged, incorrect or faulty items must be reported within three (3) days of receiving your order so that a claim can be processed or a replacement arranged. Please note that the original item must be received by SkinTECH, inspected and confirmed before the replacement is received by the customer.
• If the outer packaging shows visible signs of damage on delivery, please ask the courier driver to wait while you inspect the item before signing for it. If you accept the delivery, make a note that the item was received damaged on the POD (proof of delivery). This constitutes that the item is accepted and no further claim will be made.
• If the item is found to be damaged, you may refuse acceptance from the courier. Please note on the proof of delivery/waybill: “Refused acceptance – package damaged – return to sender", along with your name and contact number.
• If an order is accepted and later found to be damaged, we will still assist with a courier claim up to the value of R1000. SkinTECH will arrange for collection of the item, courier will be for customer’s account.
• Once the returned item has been received by SkinTECH, we will communicate with you regarding the outcome of the claim and next steps.
• Please note that replacement of items may be delayed where a new unit is not currently in stock, and courier damage claims may take several weeks to resolve.
• Where an item is in good working order and meets manufacturer and SkinTECH quality standards, but the customer remains unsatisfied, we will replace the relevant part where possible – at our discretion; however, courier fees will be for the customer’s account and this remains subject to manufacturer approval.

5. Refunds, Exchanges & Cancellations

• No refunds or exchanges will be given on used items, or where desired results have not been achieved.
• Where a return or exchange is being considered, the goods must be returned unused, in their original packaging, in the condition received, with no signs of damage and with all components included.
• Refunds are processed at month-end and exclude courier fees. Courier fees are for the customer’s account.
• A restocking fee of up to 25% will apply to approved returns.
• All returned orders must be received and inspected by SkinTECH before a refund is confirmed. Courier costs for returns are for the customer’s account.
• Special order items procured for a specific customer cannot be cancelled under any circumstances.
• All refunds, exchanges and cancellations are subject to approval by SkinTECH and, where applicable, the relevant manufacturer.
• SkinTECH must be informed within 7 days if a refund or return is required. No refunds or returns will be considered after 7 days.

6. Product Guarantee

Results achieved with any product are dependent on correct use and individual circumstances, and cannot be guaranteed by SkinTECH. Where available, clinical trial data and before-and-after images can be requested prior to purchase for further insight.

7. Warranty

The following warranty periods apply to equipment purchased from SkinTECH:

• Standard equipment (all other devices) – 1 year
• Canfield Battery – 1 year
• Daavlin Phototherapy Devices – 1 year
• GME and Clarteis Excimer Devices – 1 year
• YDS Tanks – 1 year
• Brymill Cry-ac – 3 years
• Cortex CryoPro – 3 years
• Dermadry (components) – 5 years
• Canfield Dermatoscope – 5 years
• Topical & disposable products (e.g. MediPatch, Aknicare, Vitix, Scar Plaster, SweatStop, KAI punches, etc.) – No warranty
• Parts not covered under the manufacturer’s warranty will be charged to the customer.
• Courier fees for the shipment of warranty parts and return courier for requested warranty replacement, are charged to the customer. Courier is not covered by the manufacturer’s warranty.
• Labour and travel costs are not covered under warranty.
• Warranty parts are supplied by the manufacturer on a case-by-case basis and not always available in stock. 
• In some instances warranty parts are only provided with an order from the manufacturer or supplier.
• SkinTECH cannot be held responsible for delays with warranty items being received as this is out of our control.
• When a warranty claim is requested kindly note that the item must be received by SkinTECH, inspected and confirmed for replacement with the manufacturer before a replacement is dispatched to the customer. Courier fees are for the customers account. 
• Warranty claims are subject to manufacturer approval. Delivery ETA’s are provided by the manufacturer after the claim is submitted and approved. 
• The warranty is conditional upon the equipment being operated strictly in accordance with the manufacturers operating instructions and within the specified power and environmental parameters. A certified surge protection device and uninterrupted power supply (UPS) must be installed and maintained where applicable. Failure to do so will render the warranty null and void.
• Following expiry of the manufacturer’s warranty, SkinTECH offers service and repair support subject to parts and labour charges and manufacturer support.

8. Filing a Warranty Claim (Reporting a Fault)

• Contact our team immediately if you encounter a broken or faulty part.
• To help us assist you as quickly as possible, kindly provide the following details:
• Explain what happened and the nature of the problem.
• Attach a clear photo or a short video showing the issue.
• Include serial number and date of purchase where available.

9. Scheduled Servicing

• Certain equipment requires mandatory scheduled servicing in order to maintain optimal performance and, where applicable, continued manufacturer support. Servicing is quoted separately and is not included in the original purchase price unless expressly stated.
• Daavlin, Exciplex and GME phototherapy equipment require annual servicing.
• Conmed Hyfrecator equipment requires servicing every two years.
• Canfield DermaGraphix D2 systems require an annual CCA extension following expiry of the initial 2-year manufacturer warranty period.
• Canfield IntelliStudio systems require an annual CCA extension following expiry of the initial 5-year manufacturer warranty period.
• SkinTECH will contact the customer in advance of each service or CCA extension due date to arrange the required appointment. It remains the customer’s responsibility to ensure scheduled servicing is completed within the required timeframe.
• Failure to comply with the required servicing schedule may affect equipment performance and accuracy, and may affect eligibility for manufacturer support. SkinTECH accepts no liability for issues arising from equipment that has not been serviced as required.
• Courier costs relating to scheduled servicing are for the customer’s account, in line with the courier terms set out elsewhere in these Terms and Conditions.

10. Service & Repairs

• SkinTECH offers repair and servicing support within South Africa. Where we are unable to assist directly, we will advise on how best to proceed.
• Certain equipment may require attention directly from the manufacturer, whether in South Africa or abroad. Where this applies, all local courier, export, import and service fees relating to sending equipment to the manufacturer are for the customer’s account.
• Labour fees apply to repairs and inspections.
• Labour fees and courier costs are non-refundable.
• Should additional parts or labour be required, this will be communicated to the customer, and payment will be requested in advance of work commencing.
• If a repaired item does not perform to your satisfaction, we will, where possible, remove and refund the relevant parts. Should you prefer to retain and continue using the device, no refund on parts will apply. This is not possible for items that have been repaired internationally with the manufacturer. In this case, we will communicate with the manufacturer and await instructions on their remedy. SkinTECH facilitates repairs and warranties on behalf of the manufacturer and according to their instructions only.
• The condition and status of a repair can typically only be confirmed once the item has been received by SkinTECH or the manufacturer. If a device cannot be repaired, we will inform you accordingly.
• Older units and discontinued models may have limited or no spare parts available. In this case a replacement device may be purchased.
• A report can be provided after service, repair or inspection for your records, including for insurance purposes prior to repair or replacement.

11. Limitation of Liability

• SkinTECH’s total liability arising from these Terms of Purchase, whether in contract, delict or otherwise, shall not exceed the total purchase price paid by the customer for the equipment.
• SkinTECH shall not be liable for any indirect, special or consequential loss, including loss of profits, loss of business or loss of data, arising from the sale, delivery, or use of the equipment.
• Nothing in these terms limits or excludes any right or remedy the customer may have under the Consumer Protection Act 68 of 2008, to the extent applicable.
• Nothing in these terms limits or excludes liability for fraud, gross negligence, or any other liability that cannot be lawfully excluded under South African law.

12. Legal

• Should SkinTECH be required to take legal action – including arbitration or debt collection – to recover unpaid balances or enforce any provision of these Terms and Conditions, the customer agrees to pay all associated costs, including reasonable attorneys’ fees, court costs and collection agency fees.
• These Terms of Purchase are governed by and construed in accordance with the laws of the Republic of South Africa.
• In the event of a dispute, the parties agree to attempt to resolve the matter by good-faith negotiation in the first instance. Should this fail, the dispute shall be referred to mediation before either party commences formal legal proceedings.
• The customer consents to the jurisdiction of the Magistrate’s Court or the KwaZulu-Natal Division of the High Court, as applicable, for the resolution of any dispute arising from these terms, notwithstanding that the amount in dispute may exceed the Magistrate’s Court’s jurisdiction.
• SkinTECH’s domicilium citandi et executandi is: 15 Summit Drive, Office 4, Forest Office Park, Sherwood, 4091.

13. Disclaimer

• SkinTECH makes every effort to keep pricing accurate and up to date; however, prices are based on prevailing exchange rates, import duties and shipping costs, and are subject to change without prior notice. Please contact us to confirm current pricing before proceeding with payment if you are unsure.